CA DSM Agent + Remote Control plugin by CA, Inc. is the endpoint component of CA Client Automation (formerly CA IT Client Manager), designed to help enterprises manage and support desktops and servers at scale. The DSM Agent runs as a background service to collect hardware and software inventory, deploy applications and patches, enforce configuration policies, and report status to centralized management servers.
The Remote Control plugin adds secure, on-demand remote assistance capabilities, enabling authorized IT staff to view and control user sessions, transfer files, and communicate via chat to troubleshoot issues quickly. Built for enterprise environments, it supports granular access controls and encrypted connections to help protect user privacy and corporate data. Together, the agent and plugin reduce downtime, streamline routine maintenance, and provide the visibility and control needed to maintain consistent, compliant endpoint configurations across the organization.
CA DSM Agent + Remote Control plugin is developed by CA, Inc. and is used by 27 users of Software Informer. The most popular versions of this product among our users are: 12.0, 12.5, 12.8, 12.9 and 14.5.
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